Refund and Return Policy
We want your shopping experience to be enjoyable and hassle-free. However, if for any reason you are not satisfied with the product you ordered, you can return the product by following our Return and Refund Policy.
Eligible Products
You can return the product if you meet the following conditions—
1. The product has not been used.
2. The labels, tags, packaging that came with the product are intact.
3. You must notify us of the return request within 3 days of receiving the product
4. Full refund or exchange is applicable only for defective, different or damaged products.
Products that are not returnable
Used or washed products.
Items purchased on offer or discount (Final Sale).
Customized/Handmade or Made-to-Order products.
Hygiene related products (such as skincare, organic body products, etc.).
Return process
1. Inbox our Facebook page or email:bunonshoily0@gmail.com.
2. Provide the order number, product picture and details of the problem.
3. You will be given a specific courier address upon approval.
4. After receiving the product, it will be verified and the refund/exchange process will be processed.
Refund Policy
Refund will be sent to bKash/Cash/Bank as per your choice.
Only the product price will be refunded. Delivery charges are not refundable (unless the product is proven to be defective).
Refund process is usually completed within 5-7 working days.
Exchange Policy
In case of exchange, the product can be changed to another product of the same price (subject to stock availability).
Delivery charges may apply during exchange.
Return Shipping
Courier charges for the return process are usually borne by the buyer, unless the product is defective.
Note!
We must obtain permission before returning.
Products sent back without permission will not be accepted.